The 2023 Software Survey conducted by the National Association of Tax Professionals (NATP) unveils insightful findings regarding tax professionals’ experiences with their chosen tax preparation software. Covering attributes ranging from reliability to customer support, the survey provides a comprehensive view of the quality of service users can anticipate from the different software platforms.
In the NATP 2023 Software Survey which uses a scale of 1 to 5, Drake Software received 4 stars and above in every survey category. Drake claimed an impressive Net Promoter Score rating of excellent and received standout rankings:
- Overall Satisfaction: 4.5
- Software conversion package: 4.3
- Software compatibility with user network: 4.5
- Reliability of software: 4.5
- Reasonable price: 4.5
- Ease of software installation: 4.75
- Ease of learning software: 4.5
- Ease of working with software: 4.5
- Ease of reviewing tax returns: 4.5
- Ease of e-filing: 4.75
- Timely software updates after federal tax law changes/updates: 4.75
- Timely software updates after state law changes/updates: 4.5
- Technical support from software company: 4.4
- Customer service from software company: 4.5
- Accuracy of software in regards to federal tax law: 4.6
- Accuracy of software in regards to state law: 4.25
Drake Software users made up an astounding 41% of the survey respondents; the next highest was 15%. We are so grateful to everyone who participated and shared their experiences. We are proud to stand by our industry-wide reputation for delivering award-winning tax preparation solutions, from comprehensive tax preparation software to seamless software conversion and ease of use.
For more information on tax preparation solutions from Drake Software, visit our Products page or download a Free Trial today.
Source: NATP 2023 Software Survey